SHB rolls out SmartQMAN across its branches to enhance the customer experience

Saigon-Hanoi Bank (SHB) has put the SmartQMAN system into service at 18 major branches at once: Ba Dinh, Dong Do, Kinh Do, West Hanoi, Thang Long, Van Phuc, Hoan Kiem, Ha Dong, Hai Phong, Thai Binh and Hai Duong, Sai Gon, Da Nang, Soc Trang, Tien Giang, Gia Lai, Thanh Hoa, Ha Tinh, marking an important step in the bank's full digital transformation strategy.

SmartQMAN is a modern queue management and transaction routing solution that uses digital technology to improve the customer experience at the counter. It lets customers book an appointment in advance, follow the progress of service in real time, and rate the service easily on smart devices. That not only shortens waiting times but also makes SHB staff more effective in their work.

Deploying SmartQMAN at these key branches shows SHB's firm commitment to modernising its technology, raising service quality and giving customers the greatest possible satisfaction. It is an important part of the journey towards a friendly, fast and accurate digital bank — in line with the customer-centred direction SHB has consistently pursued.

With SmartQMAN, SHB is investing not only in technology but in the future — where every interaction with a customer is made more effective and more memorable than ever.