SmartVOTE - Service Quality Vote System

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Since 2010, service quality voting has shipped as a feature of the Smart Queue system and has proved very popular. STECH has deployed it for many customers in public administration and banking. STECH now ships SmartVOTE as stand-alone editions: ➩ Vote: a service quality voting system ➩ Survey: a system for collecting user opinion

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SmartVOTE - Service Quality Vote System

Since 2010, service quality voting has shipped as a feature of the Smart Queue system and has proved very popular. STECH has deployed it for many customers in public administration and banking.

STECH now ships SmartVOTE as stand-alone editions: Standard Vote and Advance Survey

Standard Vote:

A service quality voting system: measuring how satisfied your customers are

➩ Lets customers rate their satisfaction right after they have used the service

➩ An unhappy customer can leave detailed feedback for the service provider

➩ Central management reporting: gives managers timely information to act on

➩ Rating scales and rating criteria can both be defined

➩ Can be combined with staff KPI scoring reports

Advance Survey:

This advanced edition lets the operator run user surveys quickly and effectively

➩ Build survey questions and whole survey programmes;

➩ Run survey campaigns: by region, or on a schedule set in advance;

➩ Central reporting: accurate, dependable information for managers, fast;

➩ Saves cost and other resources when running user surveys and market research;

➩ Can be combined with classic service quality voting;