SmartQMAN: Smart Queue Management Solution

Machine translation, not yet reviewed by a human.

Since it first appeared in 2006, SmartQMAN™ — STECH's smart queue management solution — has led the market. Proud winner of the Sao Khuê 2007 award, we continue to add new features and technologies to the product, bringing users even more benefits.

Solution packages

SmartQMAN Advance
The Advance package offers premium features for specialised and high-end requirements. ➩ Centralised administration: QMS Server ➩ Centralised communications: Media Server ➩ Service quality rating ➩ Wireless connectivity ➩ Integration with other systems
SmartQMAN Standard
The Standard package is a solution with a standard feature set that meets a wide range of customer requirements: ➩ Automated queue management ➩ Customisable business processes ➩ Natural-sounding voice calls ➩ Infrared touch ticketing ➩ Media playback on LCD
SmartQMAN Lite
The Lite package provides devices with a pared-down feature set, creating an orderly transaction environment: ➩ Automatic queueing ➩ LED number displays in several models ➩ A simple, easy-to-use call keypad ➩ Runs standalone and reliably ➩ Push-button ticketing at a stand-alone kiosk
SmartQMAN Micro
A simple, compact, affordable and convenient system that creates a trustworthy, orderly transaction environment: ➩ Automatic queueing ➩ LED matrix number display ➩ A simple, easy call keypad ➩ Runs standalone and reliably ➩ Push-button ticketing, up to 4 counters

	Saves time: A queue management system helps you manage waiting time far more effectively. Instead of standing in line, you can spend the time on something else and be notified when your turn comes.
	Improves the customer experience: Customers are more satisfied when they do not have to stand in a long line and can see the expected waiting time. This makes a better first impression and improves the overall experience.
	Optimises the workflow: The queue management system organises and manages the workflow more efficiently, reducing overload and helping staff work more productively.
	Reduces stress and conflict: When customers do not have to stand in line, they feel less stressed, which lowers the risk of conflict between customers, or between customers and staff.
	Increases efficiency and productivity: The queueing system helps the business optimise its resources and work more efficiently, raising both productivity and profit.

The solution comes in packages ranging from single modules to a complete system. Its software design philosophy is configure and run, so it fits business processes from the simple to the complex. Beyond smart queueing, one package can integrate many features useful to managers: service quality voting, customer surveys, SmartMedia communications, and centralised data management with rich reporting and data analysis.